The Coffee Scent and The SubZero Station are brandings under IE Global Pte Ltd. Each branding serves its own purpose with The Coffee Scent specializing in Coffee and Espresso Machines, coffee beans, brewing tools and more while The SubZero Station specializes in the gelato, soft Serve and waffle/crepe maker machines, gelato ingredients and more. Visit The Coffee Scent & The SubZero Station to learn more!
Yes, we do upon delivery and installation of the machine.
There is no minimum purchase however if you spend more than $150, you can enjoy free delivery.
You may drop us an email at firstname.lastname@example.org and we will get back to you within 3 working days.
We are open from Monday – Friday, 9am to 6pm. Closed on weekends and public holidays.
We are sorry that your item did not arrive, do give us a call at drop us an email at email@example.com and we will get back to you as soon as we can.
We have a strict return policy as we are dealing with consumables and others F&B related items. We do not offer return policy unless stated otherwise or based on management discretion on case to case basis.
All items will be packed in their original packaging, unless stated otherwise.
Yes, you can. Our showroom operating hours is from Monday – Friday, 9am to 6pm. Closed on weekends and public holidays.
We are only currently delivering in Singapore but we will be expanding in the near future.
You may track your orders from your account page or from “insert link”
Items will take approximately 2-7 working days to arrive to your door step! Do check on your delivery status and tracking on your account page.
We generally do not deliver to army camps, hotels, and most of the islands in Singapore (only because we aren't allowed to!)
For more information, email us at firstname.lastname@example.org
You may opt to pay by PayPal or by Visa, MasterCard or American Express
No, you don’t. You may opt to pay by credit/debit.
We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
Yes, you can, but there could be a possibility that there might not be enough stock. Should you require to purchase a large quantity, you may drop us an email with your order and we will get back to you within 3 working days.
It would be dependent on the item that is out of stock as machines would take a longer time to be restocked. Do keep checking our eShop for any restocks or new items.
Yes, you can. Drop us an email at email@example.com and we will be in contact with you within 3 working days. For more information on the rental of coffee machines, click here.
As we provide free installation upon delivery, our technician will make sure the machine is up and in working condition. We do one to one exchange for machines with fault. Machines that are bought from us have a warranty period of 1 year from the date of purchase. The warranty covers manufacturer defects. Drop us an email at firstname.lastname@example.org with relevant details on the issue you are facing and other information that would be useful, so we could address your issue in an effective manner as soon as possible.
Yes. We have a team of dedicated technicians assigned at our service centre locally. If your machine needs servicing, do drop us an email at email@example.com and we will get back to you within 3 working days.
Yes, we provide free training and installation upon delivery.
Yes we do, however we would like to understand more on your requirement for the spare parts in order to assist you further, drop us an email at firstname.lastname@example.org and we will get back to you within 3 working days.
We source our beans from various regions. You may visit our website to find out more.
Yes we do, you will love our TCS Royal 802 Organic Gourmet Coffee Bean
We provide grinding services at a fee of SGD2/pack. However we sell grinders too, you may visit our website to find the range of products.
Yes, we also carry tea making accessories. You may visit our website to find the range of products.